For troubleshooting, we need to reproduce the issue. It is very hard to perform “remote diagnosis” with limited information, as many errors are specific to your data and your operations. Also keep in mind that the forum is maintained based on our spare time .
Please make sure all the information below are provided in your post:
- Which tool and which module
- incomplete: only tool name provided
- Provide a copy of your data (actual data that leads to the error, not a screenshot image of the data), or indicate which example data you used
- For large data, please provide a link to Dropbox, Google Drive, etc
- Document all steps leading to the issue. Sometimes screenshots may be necessary
- incomplete: only vague description provided
- incomplete: did not give method & parameter selections on each page prior to the issue
- If it is about using R packages, please provide the environment information, such as sessionInfo()
- incomplete: only R code scripts provided
- If it is about raw data processing, please describe how the data were collected (instrumentation, etc).
- incomplete: only Job ID or screenshot is provided
If your questions are not answered, it is probably because we don’t know how to reproduce the issue (or we don’t have time to guess all different scenarios).