Hello,
I have been a long time user of MetaboAnalyst. For some reason at the start of this week I started encountering the error below:
“Error
Possible causes of error (last one being the most relevant):
Unknown Error Occurred”
This error first occurred using the data I had previously uploaded the same .zip i’ve used in the past. I’ve been through the troubleshooting guide and when I tried to even upload the test data, I still got the error. I was able to briefly get around the error by using a different browser but that one has also started getting this error. I’ve even had to use different computers to use MetaboAnalyst and I am unsure why this may be. I am certain that the formatting of the files is correct as It has previously been uploaded at least 10+ times. I’ve even cleared my cache multiple times, gone on incognito but it seems that I cannot get my computer to run it anymore and not even on different browsers.
It also seems that I only get this problem when I am trying to upload .zip files and do not run into it when I upload .csv for the one factor statistical analysis.
Best,
Jess
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So sorry! I ended up figuring out what the problem was yesterday.
When I click the statistical one factor analysis, the web pages that it brings me to is different occasionally. For the most part, when I visit the web page I almost always get lead to:
https://www.metaboanalyst.ca/MetaboAnalyst/upload/StatUploadView.xhtml
That is when I get the unknown error. Even with the testing dataset for the .zip.
However, occasionally I have been sent to
https://dev.metaboanalyst.ca/MetaboAnalyst/upload/StatUploadView.xhtml
and
https://new.metaboanalyst.ca/MetaboAnalyst/upload/StatUploadView.xhtml
which both work fine! It seems that whenever I am on the metaboanalyst page without the dev and new that is when I get the error when using the test data.
It is still not clear to me which test data you refer to and how did you upload your data …
From the MetaboAnalyst test data, I downloaded the MS peak lists (the .zip file called lcms_3col_peaks.zip) and when I uploaded it as a compressed file and submitted for a one factor statistical analysis it gave me the error when I was on the metaboanalyst website that did not have the .dev or the .new. I tried this with the other MS test data and the error also occurred when uploading as a .zip.
I just tried this morning and it seems that the .dev version of the same website is now offline but the .new works just fine.
I don’t see this issue with the test data - how did you upload your data? Can you provide the data and steps