Fastq.gz files will not upload

There is another post here that is having the same exact problem as I am:

I am just going to quote what he said “When uploading files in raw data processing, the files do not upload and the meter for uploading stays the same. The meter is always white as seen in the image attached and it does not move no matter how long I wait or how small the files are. When I press proceed, the website refreshes and I have to upload my files again which repeats the same thing again.”

I have tried uploading at different times.

I have used both mac and windows computers. I have tried Firefox and Chrome.

Thank you!

All you need to do is to carefully read and follow our post guideline.