Troubleshooting
This page indicates an unknown error that is unique to your data and parameters. We suggest the following steps
Self Help
- Have you read the FAQs, Data Format and Tutorials?
These resources provides detailed explanations for common questions received from users. Please first go through these resources first. - Have you tried our example data to see if the issue still exists?
Most of the time, the issue is related to improper data format. Although we try to give informative error messages, there are always exceptions. Here are three tips:- Open your file in a text editor (not a spreadsheet program) to see the details - are these values comma separated (.csv) or tab separated (.txt)?
- You may need to search “How to save my file as a .csv format” to get more detailed instructions;
- Several example datasets are provided in the upload page, please choose the one that matches your data type to see if the iss