There's something wrong after I click "click here to start"

MetaboAnalyst
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I can’t get into the analysis page after I click “click here to start”, it becomes “Generic Error Landing Page”, and shows " Troubleshooting: This page indicates an unknown error that is unique to your data and parameters. We suggest the following steps", but I didn’t upload any data. This morning (Beijing time) it works well, but it doesn’t from the afternoon. I don’t know what going on…

1 Like
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I am also having this issue. I cannot use the software because every time I select “Click here to start” nothing happens. I have tried accessing this on multiple work computers and each have the same behavior.

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There is a pop-up for user survey added recently. It is possible that you have blocked the pop-up.

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Thanks for responding. I do not have popups blocked on any of the five computers I tried to access MetaboAnalyst 6.0 with. Nor did I see a pop-up for a user survey on any of the five. I have tried this with multiple browsers (Chrome, Microsoft Edge, Safari, Internet Explorer). Just now, I tried it on FIREFOX and it’s the only one that finally shows the user survey and allows me to continue to the analysis. This took quite a lot of troubleshooting on my end, perhaps there is another way you can integrate the user survey so the site can work on multiple browser options?