Raw Data Processing issue

there seem to have a problem with the raw data processing. Samples are uploading but the analysis fails. This is also true for the examples provided.
thank you for your help

Hello, there was an error before. I have fixed it. Please try it again or share your JobID with us for further checking.

Thank you. I tried to upload data and also the examples, but the issue remains and I cannot process the data beyond trimming (which I think may be the issue as the graphs are not displayed).
best wishes

I tried to the ‘Raw data processing’ function and I face the same problem. Samples are uploading, but the analysis fails after 3%.
Thank you for your help…

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