Platform instability: data analysis is offline and groups filtering broken, is there a status update/ETA for fix?

[Carlos_Pita]

Over the past days/weeks the platform has been very unstable. It frequently goes offline, and even when it loads I can’t reliably use the filtering features to filter/export my results.

I’m not the only one experiencing this since several users are reporting the same issues. Could you please confirm whether there’s an ongoing outage/maintenance issue, and share an ETA for when the platform will be stable again?

Thanks in advance,

Carlos

[xia.lab]

Can you follow our post guideline - keep in mind that we must reproduce the issue first.

[Carlos_Pita]

I select
Marker Data Profiling - Analyze marker gene counts data

Even using your examples data (Human Moving Picture)
I submit
I proceed
I try do edit samples

I select all to the right side (the exclude part) and then select the first 4 subjects:

I submit
Then, when I try to submit outside that window, this error appears:

This is one of the many errors that we have been having when working even with your example data.
Then I cannot proceed from here.

Even when I get a way of moving past this window, which is doable after many attempets of coming back and forth, some data analysis methods don’t work, which include also functional predictions.

Thanks

[xia.lab]

Now I see how your operations leading to the issue. It is fixed and the server will be updated within ~12 hours

[Guangyan]

Dear Carlos,

Thank you for reporting the issue. It has been fixed. You can try again with your data.

Guangyan

[Carlos_Pita]

Thank you very much for your work. The filtering is working right now.
I’m having issues with the functional prediction with SILVA taxonomy, using Tax4Fun.

So here it is:

I select
Marker Data Profiling - Analyze marker gene counts data

Using your example data “Mammalian gut2” - since it uses SILVA taxonomy IDs (or my data, also doesn’t work)
I submit
I proceed
I submit
I proceed
I do not scale data
I submit
I proceed
Functional prediction → Tax4Fun (SILVA)
Testing both annotation pipelines I get an error

I used to generate functional predictions with my data and I’m currently having problems with this. Thank you very much once again

[Guangyan]

Hello Carlos,

The example dataset is now working, please try with your dataset.

Regards,

Guangyan

[Carlos_Pita]

I just tried. It worked.

Thank you very much for you work and for the fast replies.
Best regards,

Carlos