LC-MS Spectra Processing ERROR:

[LC-MS Spectra Processing] ERROR: after Uploading Zip files with meta data, clicking the Proceed button shows an error


This page indicates an unknown error that is unique to your data and parameters. We suggest the following steps

Self Help

  • Have you read the FAQs, Data Format and Tutorials?
    These resources provides detailed explanations for common questions received from users. Please first go through these resources first.
  • Have you tried our example data to see if the issue still exists?
    Most of the time, the issue is related to improper data format. Although we try to give informative error messages, there are always exceptions. Here are three tips:
    1. Open your file in a text editor (not a spreadsheet program) to see the details - are these values comma separated (.csv) or tab separated (.txt)?
    2. You may need to search “How to save my file as a .csv format” to get more detailed instructions;
    3. Several example datasets are provided in the upload page, please choose the one that matches your data type to see if the issue still appears. Download and open the data in a text editor for details.

Ask for Support

Remote troubleshooting is difficult. More details are required in order for us to reproduce the issue:

  1. Data: Indicate which example data you used, or provide a copy of your data
  2. Steps: Document all steps leading to the issue. Sometimes screenshots may be necessary
  3. Submit: Post your questions with above information to under the corresponding tool name

Please keep in mind that there are 1000s of users on a daily basis. It may take 3 - 7 days to respond to your questions.