Raw data processing fail after 3%

I tried to the ‘Raw data processing’ function and I face the same problem. Samples are uploading, but the analysis fails after 3%.
Thank you for your help…

Hello, could you please provide the Job ID for further trouble shooting?

Hi Yao,
Thank you for reaching out.
The job id is 560.

Thank you.

Hello, the issue was caused by the name of you fastq files. It should end with R1.fastq before the compress.
We will update the error message soon. You can try with the corrected file names.