Heatmap PNG Downloads


I have been able to download PNG files from the Heatmap function without any problems until today.

The Overview PNG does not work at all. The Focusview PNG cut off the entire right side. Could you please help? Thank you very much!

I have been having this problem as well. For now I’ve been screenshotting the sample list separately and combining them in PowerPoint as a temporary solution. It isn’t very clean or professional though and very annoying to do. It’s only feasible since I have a small data set. Hopefully they fix this error soon.

Hello Andie and mslobodian,

I am wondering what is the resolution of your computer screen? is it high resolution (more than 1080p)?


Hi Guangyan,

The resolution of my computers is at least 1920 x 1080.

I am not able to reproduce the error regarding focusview cutting off on the side, can you share with me your datasets again?