Hi, now I’m trying to use RNAseq processing function of ExpressAnalyst, but I have problem after entering the online processing page. An error page with "This page indicates an unknown error… " appeared everytime I push the “Start Uploading” button. I can use “Try our example data” mode normally.
Thank you!
Dear Tahiga,
The issue is fixed now.
Thanks,
Guangyan
Thank you for your response. However, the problem has not been resolved.
Once the login screen to the uploader appeared, but I could not log in with my account.
After leaving the page, I pressed “data upload” again, and I got the same error page as the one I just posted.
Hi Tahiga,
I just checked your user account. It did not been created correctly. I just removed your account. Please try to re-register it again. Let me if this fix your issue.
Bests,
Zhiqiang
Thank you very much for handling!!
I re-created my account and was able to successfully enter the upload page!