Raw data unable to upload

[hzzhzzh]

Hello,
I have a problem when uploading the raw sequencing data (16s rrna).
For example, my two data files are ended with R1 and R2, and they are both in fastq.gz format. However, after I upload them, the processing bars stay in white and doesn’t make any changes.

Thank you so much!

[Bera]

I am facing same issue

[jeff.xia]

This means that either our public server is busy or your local bandwidth is very slow. You can try another time or using another connection (if possible).